SHIPPING POLICY

We are doing the best we can to ship your item in a timely manner during the COVID-19 pandemic. All orders have a processing time of 1-3 business days before they are shipped, unless otherwise stated on the product page (for example, pre-ordered products or products with lead time indicated on the product page).

We ship from multiple warehouses, and all of them with variances in shipping and processing time between 1-4 days.

Shipping charges for your order will be calculated and displayed at checkout.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@zeitbike.com with your name and order number, and we will look into it for you.

If you have any further questions, please don’t hesitate to contact us at info@zeitbike.com.

Thank you!