Conditions for Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
In order for your item to be eligible for a return, please make sure that:
– Your item was received in the last 30 days
– Your item must be in the same condition that you received it
– Your item is in its original packaging
– You have the receipt or proof of purchase
The following cannot be returned:
– Items made to your specifications or clearly personalized.
– Items which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
– Items which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
– Items which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
NOTE: For wholesale dealers, items can be returned up to 15 days after the delivery of the shipment. The items need to be in original condition to be eligible for a return.
To request a return, send us a message using our contact form, or email us at email@example.com. Please provide the following information:
– Order number
– Product name and/or SKU
– Reason for returning the item
– Any additional details that will help us process the return
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the returned products have met the conditions for returns specified above, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Restocking fees and return shipping fees
Returns are subject to restocking fee of up to 50% of the purchase price. ZEITBIKE may assess the restocking fees against the customer’s account or deduct the fees from the refund amount.
ZEITBIKE does NOT charge for restocking fees or return shipping labels for returns of defective items through no fault of your own, or if you received the wrong item, or if we have made some other shipping error, provided the item is within its return policy period.
For returns of unopened items that are returned in the original condition as shipped within the return policy period, ZEITBIKE does NOT charge for restocking fees, but customers are responsible for any return shipping costs.
Please see table below for how much refund you may receive depending on the condition of the returned item.
|You Return||You Receive|
|– Defective items through no fault of your own
– Wrong items shipped
– Items that did not match what was shown on the site
|100% of the item’s purchase price AND free return shipping label|
|– Unopened items returned in the original condition as shipped.||100% of the item’s purchase price but you are responsible for any return shipping costs|
|You Return||You Receive|
|– Non-defective items that are returned opened and the packaging is damaged.||80% of the item’s purchase price and you are responsible for any return shipping costs.|
|– Non-defective items that are returned unopened and outside of the return policy period||80% of the item’s purchase price and you are responsible for any return shipping costs.|
Returns received in any of the following conditions may be rejected or accepted for a partial refund.
|You Return||You Receive|
|– Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to ZEITBIKE’s error
– Physical user damage
|If accepted: Up to 50% of the item’s purchase price but you are responsible for any return shipping costs
If rejected: you will be notified that the return has been rejected and no refund will be issued and you are responsible for any return shipping costs. You can choose the following options:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Most manufacturers offer an additional warranty period, which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to ZEITBIKE upon delivery will be rejected.
Apparel and Lubricants/Cleaners
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection or fine boxing and paper layers) and include all original tags. The plastic bag or cardboard box protects the item from the outer, bigger cardboard box. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Cleaners and Lubricants must be shipped back in their original bottle, box and include all fluids.
Shades and sunglasses shall not have any dust or dirt on them, as that is a sign of usage. We need the original case, all the little content, and the outer cardboard box.
Unused items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
Electronics, Hard Parts, Tools, Tires
Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part, which has been installed or shows signs of attempting to be installed on a bike is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.